FAQ

• When will my order be shipped?
• Will I get tracking for my order?
• I got my order, but items are missing. What should I do?
• I want to cancel my order. What should I do?
• I want to cancel my order, but it's already shipped/in transit.
• The seat I ordered doesn't fit me. What can I do?
• Is VAT included in the prices for non-EU customers?
• How can I return products that I don't need?
• Can I make an order using my company's VAT number?
• What are the import fees for your products to my country?
• I can't make a purchase because PROLIMITS doesn't ship to my country
• Can I pick up products from your shop?
• Can I get a discount?
• Can I order a seat outside of EU?
• Can I use my own seat on a PROLIMITS rig?
• I weigh xxx kg. Will the rig support me?
• Can I have my rig customized for me?
• I need extra support. What can I do?
• I got the products that I ordered, but they're damaged.
• Your website shows error when I try to pay.
• My order is stuck on customs.
• The logistics provider lost my order. What can I do?
• How long is the transit time to my country?
• Why are shipping costs so high?
• Can I remove profiles from standard kits?
• Can I ship using my own shipping provider?
• I'm from EU country. Can I ship my products to non-EU country and not pay VAT?
• The delivery is delayed. When will it be available?